Frequently Asked Questions
Please go to Delivery and returns page for all delivery details and prices
How do I redeem my Gift Voucher?
When redeeming your gift voucher, please enter the voucher code in the PAYMENT INFORMATION area of the checkout process, not in the DISCOUNT CODE area. It won't redeem your voucher if you enter it as a discount code.
Our ceramic tableware, eggcups and money boxes, are handmade for us in Sri Lanka by a small, family-run company. The ornamental items are handmade in the Bristol workshop by Hannah.The kitchen textiles are printed and made in the UK.
Yes. Please go to our stockists page for details, please be aware that they might not carry everything that we sell on this website, it is a good idea to call the stockist and ask if they have what you are looking for.
What do I need to know about hand made products?
As many of our products are hand made we cannot guarantee that the product you receive will be exactly the same as the one you see on screen. However it will always be very similar and we strive to keep them as true to the picture as possible.
All of the tableware microwave safe, all items can go in the dishwasher, but the print might fade over time if you use powerful dishwasher detergents. We use Ecover and it is fine, with no fading. We don’t recommend you put the eggcups, salt and peppers and moneyboxes in the dishwasher, as they will collect water whichever way you place them. Our tea towels, aprons and oven gloves are fully machine washable, and have washing instructions on the labels.
The ornamental ceramics can be wiped with a clean damp cloth, we don’t recommend immersion in water.
Yes we supply to trade. If you are interested in opening a trade account with us then please contact firstname.lastname@example.org. There will be a trade website very soon, and we will give you login details upon approval of an email application.We only supply the tableware, egg cups, salt and peppers, money boxes and kitchen textiles to trade. All hand made by Hannah items are only sold on this website.
At present we don’t offer personalisation on our standard ranges.
Hannah is always seeking inspiration and creating new designs, we tend to launch them in January or September, so keep an eye out during these months. Keep an eye on our website, social media especially facebook, and make sure you are signed up to our retail newsletter and you will always be the first to know about new things.