Delivery Options	Delivery Time	Delivery Price
UK Standard Delivery Tracked	Estimated delivery time 3-5 working days	£6.50 - Free on all UK orders over £50.00
UK First Class Delivery Tracked	Estimated delivery time 1-2 working days	£8.00
Special delivery	Order before 1pm for delivery before 4pm next working day	£13.50
International delivery	Europe Estimated 3-5 days ROW Estimated 7-10 days	Calculated at the checkout

Shipping Times

All orders received before 1pm are shipped on the day we receive them if it is a working day, or on the next working day if it is after 1pm or on a weekend.

We do not process or ship orders over the weekend, all weekend orders will be shipped on the following Monday provided it is not a Bank Holiday in the UK.

Tracking information on tracked orders is sent to you with confirmation of your goods being shipped.

Address

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date estimated for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Items lost in transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. 

Returns

We hope that you are delighted with your purchase, however we understand that there might be times you wish to return something.

If you are not completely satisfied please contact us as soon as possible, stating why you want to return your order. 

Please return in the original inner packaging undamaged, and then use the original outer packaging. If this has been damaged in transit please use a similarly sturdy box, ensuring all sides are well protected internally with the wheat loose-flll chippings we supplied. 

We can only accept returns/exchanges for up to 2 weeks from when you contact us, providing the item is unused, in original condition with inner packaging undamaged. We cannot be responsible for breakages of returned items if they are not adequately packed.

Items can only be returned/exchanged if they were purchased from our website. Please contact the stockist that you purchased the item from if you didn’t purchase from our website.

We can only refund delivery costs where an item is faulty or an error has been made on our part. We do not refund original shipping costs if you have changed your mind, and you will have to cover the cost of return shipping.

We recommend you use a recorded delivery service or retain proof of posting as we can not be held responsible for items that get lost on their way back to us.

If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.

Alternatively, please photograph the damaged packaging/item and email us at dave@hannahturner.co.uk, or send it back to us so we can see what went wrong.

Please include your order number and name and address with your return.

As soon as we receive your order we will process a refund within 2 working days.

Please send standard returns to:

Hannah Turner Ltd
Old Enfield Works
Upper Westwood
Bradford on Avon
BA15 2DH

Any queries please call 01225 863687 or email dave@hannahturner.co.uk